MARK13.54 SIDERIS13.54 -13.54 COUNCIL13.54 PRESIDENT13.54 -13.54 Okay.13.54 I'd13.86 like14.1 to14.26 call14.41 this14.58 meeting14.74 to15.05 order.15.29 This16.02 is16.18 a16.34 meeting16.5 of17.45 the17.77 Committee19.86 of20.26 the20.41 Whole.20.57 This21.21 meeting21.45 is21.86 being22.02 broadcast22.34 and22.82 recorded23.05 by23.45 Watertown23.7 Cable24.26 Access.24.57 It25.58 is25.82 a25.98 Zoom26.14 meeting.26.62 Information27.58 is28.22 on28.38 the28.7 Zoom28.94 Information29.34 as29.82 well30.06 as30.22 telephone30.46 numbers30.86 and31.1 emails31.26 are32.06 available32.38 on32.78 the32.94 city33.1 website.33.34 The36.7 council36.94 analyst37.34 please37.74 call37.98 the38.14 roll38.3 for38.54 us.38.78

39.65 Councilor39.65 Gardner.40.84

41.24 Here.41.24

41.97 Councilor41.97 Feltener.42.45 Present.43.09 Councilor43.64 Piccirilli.44.05

45.24 Present.45.24

45.8 Councilor45.8 Izzo.46.2

46.84 Present.46.84

47.32 Councilor47.32 O'Fay.47.8

48.52 Present.48.52

49.09 Councilor49.09 Bays.49.73 Present.50.28 Councilor50.84 Gannon.51.32

52.04 Present.52.04

52.36 Councilor52.36 Palomba?52.92 Present.53.48 And53.8 president53.96 Sedaris?54.28

54.84 Present.54.84

55.24 SIDERIS55.24 -55.24 Thank55.24 you.55.48 We56.04 are56.28 beginning56.44 our57 public57.24 hearings57.72 on58.2 the58.76 city59 manager's59.32 proposed59.88 fiscal60.36 year60.68 202761.08 budget,62.36 and63.24 we'll63.4 begin63.72 this64.12 evening64.36 by67.64 welcoming67.64 the68.12 manager,68.36 and68.76 we'll69 start69.23 with69.48 constituent69.72 services.70.36 72.44 GEORGE72.44 PROAKIS72.44 -72.44 CITY72.44 OF72.44 WATERTOWN72.44 -72.44 Okay.72.44 Thank72.76 you,73 Mr.73.64 President.74.19 So,74.19 we75.23 are75.48 going75.72 to76.03 do76.19 this76.36 the76.67 same76.84 way77.08 we77.31 did77.48 last77.72 year,77.95 which78.19 is78.36 we're78.59 going78.84 to79.08 work79.23 through79.48 the79.72 departments79.88 in80.36 the80.52 order80.67 that80.92 you81.08 have81.23 them81.48 on81.64 your81.8 agenda.82.03 In82.89 each83.05 case,83.13 I'll83.53 invite83.77 the84.09 department84.25 head84.65 up84.89 with85.13 me.85.77 I86.01 will86.17 do86.33 a86.57 brief87.05 description87.45 of87.93 what88.09 is88.25 in88.41 the88.57 budget88.65 book.89.05 Just90.33 so90.65 you90.81 know,90.89 department91.69 goals,92.09 accomplishments,92.65 basically,93.61 the94.09 budget94.41 adjustments,94.73 and96.08 then96.31 the96.56 council96.72 questions97.11 of98.08 me98.31 and98.64 of98.95 the99.11 department99.36 head.99.83 And,100.08 happy101.36 to101.67 answer101.83 those.102.16 For102.47 anybody102.64 at103.52 home,103.67 if104 you104.23 do104.64 go104.88 on105.03 the105.19 watertownma.gov105.28 government108 page108.56 and109.03 you109.19 select109.44 under110.08 government,110.4 where112.72 it113.04 mentions113.28 budget113.76 documents114.16 and114.56 pick114.64 fiscal114.96 year115.28 '27,115.52 not116.48 only116.64 is116.88 the117.12 budget117.2 book117.52 there.118 118.16 But118.16 there118.16 is118.32 also118.48 a118.8 folder118.96 called119.36 department119.6 budget120.08 documentation120.48 that121.6 has121.84 all122.16 the122.4 backup,122.56 the123.2 additional123.36 budget123.76 request124.08 that124.4 we124.56 approved124.72 and125.04 didn't125.2 approve,125.44 the125.84 compensation126.75 sheets,127.31 a127.7 bunch127.86 of128.1 the128.19 backup128.34 for128.67 each128.82 of128.99 the129.06 departments.129.31 So,130.19 we130.82 do130.99 jump131.15 around131.38 a131.71 little131.78 bit132.03 in132.19 the132.26 book132.34 as132.67 we132.82 do132.99 this,133.15 but,133.38 once134.03 we134.26 get134.43 through134.59 the134.75 two134.91 days135.06 of135.31 this,135.47 we135.63 do,135.78 at135.94 the136.1 end136.26 of136.34 the136.5 day,136.59 end136.75 up136.99 covering137.06 all137.94 of138.1 the138.26 departments138.34 and138.82 all139.06 the139.31 core140.48 pages140.72 of141.04 the141.12 budget141.28 book.141.6 So141.76 we're142 starting142.08 today142.48 with143.2 constituent143.44 services,144.08 which144.8 is145.2 on145.6 page145.92 95.146.32 And149.76 with150 the150.24 constituent150.48 services151.12 budget,151.68 as153.12 you153.28 can153.36 see,153.6 the155.46 fiscal156.09 year156.5 27156.9 goals157.62 being158.33 in158.74 plans158.9 are159.29 to,159.53 continue160.41 coordinating160.97 employee161.61 training,162.01 expanding162.81 communication163.38 channels.164.33 164.5 And164.5 exploring164.5 additional164.9 resource165.38 sources165.94 for166.33 constituent166.66 request167.22 systems,167.61 level168.99 service169.39 budget169.79 changes,170.03 there's170.43 an170.67 adjustment170.83 on171.31 the171.47 office171.63 equipment172.11 line172.51 to172.83 a172.99 new173.07 office173.23 supplies173.55 line,173.95 a174.75 slight174.99 reduction175.31 in175.71 the175.87 contracted176.03 service176.59 line,176.99 and177.31 some177.47 reallocations,177.71 Between182.9 various182.9 lines183.38 on,183.85 conference185.29 expenses.185.69 There186.18 were186.33 no186.5 additional186.74 budget187.06 requests,187.38 and187.78 there187.85 are188.01 no188.09 capital188.33 items188.97 in189.46 this189.53 budget.189.78 And190.18 on190.74 page190.97 98,191.29 you191.85 have192.01 the192.18 constituent192.25 services192.74 department193.13 budget.193.61 Laura194.59 Murray195.23 the195.71 director195.71 constituent196.11 services196.59 who196.99 runs197.15 our197.47 311program198.27 is198.59 here198.83 with198.99 me199.15 and199.39 happy199.87 to200.19 answer200.35 any200.67 questions200.91 that201.31 you201.47 may201.55 have.201.79

202.35 Thank202.35 you.202.51 Questions202.83 from203.31 the203.55 city203.63 council203.95 on204.51 constituent204.83 services?205.47 Councilor207.55 Bays.208.03 210.06 CAROLINE210.06 BAYS210.06 -210.06 COUNCIL210.06 MEMBER210.06 -210.06 Hi.210.06 Thank211.1 you.211.34 And,211.66 I213.1 really213.58 appreciate214.06 everything214.71 that215.1 the215.34 311215.91 does216.06 and216.31 the217.5 residents217.75 really,218.31 really218.71 like218.94 to219.19 have219.34 it.219.5 My220.94 question221.1 was221.5 we,221.91 it222.78 says,222.94 implemented223.26 a223.75 new223.91 customer224.15 relationship224.92 method225.88 platform,226.6 using228.76 technology229.16 to229.8 simplify229.88 the230.52 after230.76 call231.08 process.231.4 I'm232.36 just232.52 wondering232.68 what233.08 that233.24 was.233.8 Yeah.234.52 235.32 LAURA235.32 MURRAY235.32 -235.32 DEPARTMENT235.32 OF235.32 CONSTITUENT235.32 SERVICES235.32 -235.32 Yeah.235.32 So235.72 this235.96 would236.2 be236.36 looking236.6 into237.4 right238.04 now,238.2 we're238.44 using238.6 SeeClickFix,239.64 and240.66 the240.74 CRM241.06 system241.62 that242.01 we242.18 use242.42 is,242.97 Zoom243.86 contact244.34 center.244.74 So245.62 it's245.86 essentially246.09 just246.66 making246.97 sure247.29 that247.53 those247.78 can248.01 work248.18 together248.42 seamlessly248.97 and249.53 looking249.94 at250.25 other250.58 products250.81 and251.29 maybe252.01 seeing252.42 if252.74 that252.9 would253.06 work253.38 with253.69 getting254.32 the254.56 requests255.12 out255.76 to256.16 the256.32 departments256.56 that257.2 need257.44 to257.68 actually257.92 take258.48 care258.72 of258.96 that259.04 request259.36 and260.16 closing260.32 that260.72 loop260.96 seamlessly.261.28 262.56 BAYS263.04 -263.04 Okay.263.04 Thank263.04 you.263.28 Yeah.263.68

264.4 Any264.4 other264.64 questions?264.88 Councilor265.44 Izzo.266 267.54 EMILY267.54 IZZO267.54 -267.54 COUNCIL267.54 MEMBER267.54 -267.54 Thank267.54 you.267.77 So,268.41 I268.97 just269.06 want269.29 to269.54 echo269.54 Councilor270.01 Bays.270.5 Everyone,271.54 I272.1 think,272.25 really272.5 appreciates272.74 having273.13 a273.38 311273.45 service,274.81 and275.13 it's275.77 always275.94 super276.25 responsive.276.65 So277.62 that's277.85 appreciated.278.1 But278.57 I279.15 noticed279.39 that279.63 there's279.79 an279.95 overtime280.11 item281.47 for281.79 2,500.282.11 Do282.91 you282.99 guys283.07 work283.31 outside283.55 just284.35 the284.59 regular284.75 city285.23 hall285.47 hours?285.71 Is285.95 that286.19 going286.59 towards286.83 that?287.15 287.79 MURRAY287.79 -287.79 Yeah.287.79 So288.11 sometimes288.51 I289.15 do289.31 have289.63 my289.95 representative290.27 when290.99 things291.31 come291.63 up291.79 such292.19 as292.44 elections294.12 or,295.15 like,295.56 this295.96 past296.19 summer296.44 with296.68 the296.83 trash297.07 strike,297.31 I297.71 will297.88 have298.12 her298.27 stay298.6 more299.07 hours.299.31 We300.12 did300.27 also300.6 try300.92 something301.24 new301.56 this301.71 year301.96 when302.19 there302.36 were302.51 snowstorms302.75 where303.56 we303.8 actually303.96 worked304.68 during305.04 the305.44 snowstorm305.52 in306.56 case306.72 there306.88 were307.04 any307.2 emergencies.307.44 So308.48 it's308.64 really308.88 just309.2 there309.52 as309.76 a309.92 buffer310.08 in310.4 case310.56 we310.8 need311.2 more311.52 hours.311.76 312.64 IZZO312.64 -312.64 Thank312.64 you.312.8 313.2 PROAKIS313.2 -313.2 Yeah.313.2 Just313.84 to314.08 clarify,314.24 right,314.72 we315.2 haven't315.76 built316.16 this316.48 as316.64 a316.8 24/7317.44 system317.76 at318.16 this318.32 point.318.48 You319.04 know,319.2 some319.47 communities319.79 do,320.35 but320.6 we320.75 haven't320.91 had321.15 the321.31 after322.04 hour322.27 call322.51 volume.322.83 We323.24 do,323.47 correct,324.35 we324.68 do324.83 still325 operate325.15 into325.47 the325.71 Friday325.88 afternoons326.19 327.31 MURRAY327.31 -327.31 Yes.327.31 We327.31 do.327.39 327.63 PROAKIS327.63 -327.63 Because327.63 we327.71 alternate327.95 and328.6 shift328.75 some329.07 hours329.31 between329.63 Laura330.03 and,330.35 and331.85 Stephanie332.01 for332.49 the332.65 holidays.332.73 So333.05 the333.69 311call335.29 will335.61 still335.93 get336.25 a336.49 live336.57 person337.05 through337.77 the338.01 afternoons338.17 on338.73 Fridays338.89 even339.29 though339.45 the339.61 City339.69 Hall339.93 Building340.09 is340.41 closed.340.49 But,340.81 otherwise,341.13 yeah,341.53 it's341.69 meant341.85 to,342.09 as342.25 Laura342.49 said,342.81 to342.97 fill343.13 in343.45 some343.61 gaps343.77 when344.09 necessary.344.49 Necessary.344.85 345.33 IZZO345.33 -345.33 Sorry.346.54 If346.85 I347.01 may,347.1 are347.5 they347.65 open347.81 until348.13 seven348.77 on349.1 Tuesdays?349.57 Is350.06 that?351.25 351.5 PROAKIS351.5 -351.5 Yes.351.5 We351.5 do351.65 both351.81 with352.13 311352.77 353.01 IZZO353.01 -353.01 Okay.353.01 Alright.353.01 Okay.353.01 Great.353.01 Alright.353.01 Thank353.33 you.353.5

354.06 Councilor354.06 Gannon?354.54 Yeah.355.18 355.41 JOHN355.41 GANNON355.41 -355.41 COUNCIL355.41 MEMBER355.41 -355.41 Thank355.41 you,355.57 Mr.356.06 President.356.45 And356.45 I356.69 would356.77 echo356.94 my357.25 fellow357.57 Councilor357.89 s'359.56 accolades.359.56 It's360.04 a360.36 great360.6 service360.92 to361.24 have361.4 in361.56 Watertown,361.64 and362.2 good363.16 for363.4 you363.56 for363.64 being363.8 the364.04 first364.12 director.364.36 It365.08 could365.24 happen.365.4 And,365.72 another366.92 continuation367.4 of368.52 things,368.6 Somerville.369.48 Somerville370.12 was370.12 the370.36 very370.44 first370.68 two371 when371.16 I371.4 was371.48 a371.8 founding371.88 board372.36 member,372.6 in372.92 fact.373.08 But,374.32 curious374.97 about375.37 SeeClickFix.376 Is377.13 that377.37 a377.53 contracted377.76 service,378.25 or378.65 do378.88 we379.05 have380.49 a380.65 package380.81 we381.29 bought381.53 already?381.85 Or.382.25 382.88 MURRAY382.88 -382.88 So382.88 that's383.13 actually383.44 something383.76 that's384.17 paid384.4 in384.65 the384.81 IT385.05 budget.385.44 It's386.49 part386.81 of386.97 Civic387.21 Plus,387.61 which388.09 is,388.32 like,388.65 our388.88 website389.13 as389.61 well.389.76 I391.34 thought391.58 about391.82 looking392.06 at392.3 different392.54 avenues.393.02 I393.42 know393.58 it393.74 is393.9 something394.14 that394.62 is394.94 expensive395.1 with395.58 Civic395.82 Plus,396.22 but396.54 it396.7 would396.86 be397.02 something397.18 that397.5 IT397.82 would398.14 be398.3 paying398.46 for.398.7 399.18 GANNON399.18 -399.18 Okay.399.18 Cool.399.5 So399.9 that's400.14 part400.62 of400.78 the400.86 omnibus401.1 expenditures402.3 within403.02 IT403.34 then.403.66 So403.9 any404.3 sense406 of406.25 what406.37 it406.49 costs,406.73 you407.44 know,407.61 for407.85 that409.13 just409.69 for410 the410.17 SeeClickFix?410.88 411.29 PROAKIS411.29 -411.29 I411.29 think411.52 it411.69 would411.76 probably412.08 be412.56 tough412.56 to412.81 break412.88 that413.29 module,413.52 but414 when414.17 our414.4 chief415.52 technology415.85 officer's416.4 up416.81 here,416.96 he417.13 may417.29 be417.52 able417.61 to417.85 answer417.93 that418.17 question418.32 for418.7 you.418.78 419.1 GANNON419.1 -419.1 Okay.419.82 Just420.54 being420.54 curious.420.54 Okay.420.54 I420.54 thank420.62 you420.78 for420.94 your421.1 service.421.18 421.82 PROAKIS421.82 -421.82 Yep.421.82

423.42 Councilor423.42 O'Faye.423.98

425.66 Sorry.425.66 I'm425.9 dealing426.06 with426.3 allergies,426.54 so426.94 I427.18 may427.34 cough427.5 through427.82 my427.98 429.18 THEOPHILUS429.34 OFFEI429.34 -429.34 COUNCIL429.34 MEMBER429.34 -429.34 You429.34 mentioned429.34 Zoom.430.62 Do430.78 you430.78 mean430.94 ZoomInfo431.66 or432.14 Zoom432.38 is432.86 it?433.1 433.94 MURRAY433.94 -433.94 So433.94 it's434.59 a435.31 Zoom435.31 contact435.79 center.436.19 It's436.82 essentially437.06 like437.63 a437.79 phone437.94 system438.35 that438.75 takes439.47 all439.87 of440.11 our440.26 calls.440.5 It441.87 documents442.11 all442.75 of442.9 our442.99 calls,443.23 and443.55 it443.71 also443.87 provides444.5 me444.82 with445.06 data.445.23 So445.98 at446.22 the446.38 end446.46 of446.78 all447.02 of447.18 our447.34 calls,447.58 we447.98 select448.38 what's448.78 called,449.02 like,449.26 a449.42 disposition449.66 that450.94 would451.1 say451.26 what451.74 type452.06 of452.3 call452.46 came452.78 in.453.02 And454.3 then454.46 we454.7 can454.86 use455.1 that455.34 call455.66 data455.9 to456.3 kind456.54 of456.7 plan456.94 moving457.26 forward.457.58 Okay.457.98 We're458.38 receiving458.62 a459.1 bunch459.18 of459.42 calls459.58 about459.9 this460.22 specific460.46 subject.461.8 Can462.83 we463.07 get463.15 out463.4 communications463.63 about464.27 that464.6 subject464.83 to465.31 kind465.56 of465.88 mitigate465.88 those466.36 calls466.6 coming466.83 in467.15 moving467.4 forward?467.63 But468.36 it's468.6 really468.75 just469 a469.4 phone470.12 system470.44 that470.83 takes471.63 all472.04 the472.19 calls,472.36 records472.75 our473.24 calls,473.48 and,473.71 we475.34 note475.66 take475.82 all476.06 of476.22 our476.3 calls476.46 as476.7 well.476.94 477.98 OFFEI477.98 -477.98 So477.98 through478.22 that478.46 system,478.78 do479.1 you479.34 have479.58 a479.82 way479.9 of480.22 prioritization480.7 as481.9 in,482.06 like,482.22 you482.38 know,482.54 maybe482.94 this483.26 is483.42 a483.5 high483.66 priority483.82 situation?484.22 There's484.7 some,484.94 like,485.18 you485.34 know,485.5 is485.74 that485.9 something486.38 that486.78 our487.02 platform487.26 is487.58 able487.74 to488.06 provide488.14 you?488.46 489.19 MURRAY489.19 -489.19 So489.19 we490.31 do490.55 have490.79 the490.94 possibility491.19 to491.82 do491.99 that.492.23 We492.71 don't492.87 have493.11 a493.35 high493.43 enough493.67 volume,493.99 I494.38 would494.46 say,494.71 just495.03 yet495.26 that,495.59 like,495.9 we496.46 have496.71 15497.03 calls497.59 waiting497.99 in498.31 queue498.46 at498.71 each498.94 time,499.19 and499.43 we499.59 would499.75 need499.99 to500.15 prioritize.500.31 Right501.82 now,501.98 it's502.3 really502.54 just,502.78 do503.5 you503.66 want503.9 to504.14 talk504.14 to504.38 an504.54 agent?504.7 They505.5 get505.66 to505.82 an505.98 agent,506.22 and506.54 then506.78 we506.94 prioritize507.18 from507.82 there.508.06 But508.54 we508.7 could508.86 go509.18 deeper509.42 and509.98 add510.3 where510.62 they510.78 select511.02 what511.58 they're512.38 actually512.7 calling513.1 about513.42 kind513.82 of514.06 up514.22 front514.55 and514.88 then515.12 give515.36 us515.6 that515.75 information516 and516.72 then516.88 prioritize517.04 for517.75 there.517.92 But518.48 right518.63 now,518.8 it's519.12 just519.27 as519.6 you519.84 call,520.08 your521.27 first521.51 priority521.84 in522.48 line522.63 if523.04 you're523.2 the523.43 first523.6 one523.75 to524 call.524.08 524.39 OFFEI524.39 -524.39 So524.39 I'm524.96 going525.12 to525.43 actually525.43 stay525.75 on525.92 this526.15 for526.32 a526.48 little526.55 bit,526.8 so526.88 if527.04 you527.2 guys527.27 don't527.51 mind.527.75 But528.08 the530.12 other530.28 question530.52 I530.84 have,531 I531.16 guess,531.32 is,531.56 like,531.8 on531.96 the532.12 end532.28 user532.52 standpoint532.92 Yeah.533.72 What533.96 is534.12 the534.36 possibility534.52 of,535.32 like,535.56 implementing535.96 an536.6 app536.84 instead537.24 of537.56 what538.2 the538.44 current538.6 status539 quo539.4 is?539.72 540.44 MURRAY540.44 -540.44 Yeah.540.44 We540.84 do541.08 have541.48 an541.64 app541.96 already.542.2 We543.62 do543.86 have544.18 SeeClickFix,545.06 which545.3 is545.54 for545.7 nonemergency546.18 requests.547.13 We548.18 also548.42 have548.82 text549.13 messaging549.46 as550.18 well,550.42 which550.74 we551.06 just551.22 implemented551.46 recently552.25 because552.74 a553.06 lot553.13 of553.3 people,553.46 like,554.5 love554.65 it554.82 for555.2 pictures.555.36 It's555.68 really556 nice556.24 when556.56 they556.72 see556.88 a557.04 pothole.557.2 They557.68 take557.92 a558.08 picture.558.16 They558.48 send558.72 it558.96 to559.12 us.559.28 But560.8 we561.04 do561.68 have561.92 an562.08 app.562.32 Not563.12 everyone563.36 has563.84 to564 call,564.16 but564.4 we564.64 do564.8 like565.12 being565.36 available.565.6 565.92 OFFEI565.92 -565.92 So565.92 I566 can566.16 go566.32 into566.4 the566.64 Apple567.84 App568.08 Store568.32 and568.48 download568.64 the569.04 app?569.2 569.52 MURRAY569.52 -569.52 Yep.569.52 It's569.8 under570.52 Watertown,570.85 MA.571.49 So571.96 Watertown,572.28 Mass.572.85 573.57 OFFEI573.57 -573.57 Okay.573.57 Yep.574.04 Obviously,576.21 we576.61 are576.68 living576.85 in577.09 a577.25 world577.33 right577.64 now577.8 where578.04 artificial578.37 intelligence578.92 is579.4 kind579.49 of579.8 dominating579.8 everything.580.45 How582.64 many582.88 agents583.12 do583.44 you583.68 have583.76 on584 staff584.16 right584.4 now?584.56 584.96 MURRAY584.96 -584.96 It's584.96 just585.2 me585.44 and585.68 one585.84 other586 agent586.4 right586.8 now.586.96 587.28 OFFEI587.28 -587.28 And587.28 what587.44 is587.68 usually,587.92 like,588.32 you588.56 know,588.72 your588.96 response589.36 time589.76 to590.08 when590.24 you590.48 receive,590.64 like.591.12 592.72 MURRAY592.72 -592.72 I592.72 would592.96 have593.28 to593.52 pull593.68 the593.92 data,594.08 but594.56 we're594.8 very595.68 quick.596 We597.43 respond598.32 right598.79 away.599.04 That599.36 doesn't599.6 mean599.84 the600.08 issue600.32 gets600.88 taken601.51 care601.84 of602 right602.15 away.602.39 Right?602.72 There's603.04 some603.36 things603.6 where604 if604.96 they're605.12 telling605.43 us605.75 about606 something606.32 they606.63 need606.79 DPW607.04 to607.67 do,607.84 we608.63 tell608.88 DPW609.12 that609.75 and610 then610.15 close610.39 the611.04 loop611.2 there.611.43 But612.14 we're612.3 responding613.1 right613.58 away613.74 when614.06 they're614.3 calling,614.54 letting615.02 them615.26 know615.42 that615.66 we've615.82 gotten616.06 their616.38 request616.62 and617.34 kind617.58 of617.9 taking617.9 it618.22 from618.38 there.618.62 619.34 OFFEI619.34 -619.34 And619.34 so619.58 when620.06 obviously,621.42 like,621.9 you622.06 know,622.22 it622.3 sounds622.38 like622.78 you,623.42 like,623.66 you623.98 guys624.06 are624.38 operating624.54 on625.1 Fridays,625.74 but626.14 on626.3 the626.46 weekends,626.62 I'm627.02 guessing627.75 there's628.06 no628.46 one628.7 there.628.87 Right?629.11 629.58 MURRAY629.58 -629.58 No.629.58 Yeah.629.9 There's630.06 no630.3 one630.46 there630.63 on630.78 weekends.630.94 631.42 OFFEI631.42 -631.42 What631.42 is631.5 the631.66 opportunity631.99 to632.87 involve633.82 AI634.78 to635.42 be635.58 able635.75 to636.06 handle636.14 stuff636.54 when636.78 there's637.02 no637.42 Yeah.638.06 one638.38 of638.54 stuff?638.7 639.26 MURRAY639.26 -639.26 We639.26 actually639.5 do639.82 have640.06 that640.3 option640.46 with641.02 our641.36 new641.6 phone641.76 system642.32 where642.88 it's643.2 called,643.6 virtual645.44 agent,645.92 where,646.96 essentially648.88 we649.2 have649.68 a650.08 virtual650.32 agent650.72 that651.12 works651.36 on651.6 the651.76 weekends651.92 and652.56 lets652.72 them653.04 know,653.2 like,653.44 hey.654.08 You654.33 need654.4 to654.73 wait654.96 until655.21 this655.61 time,655.85 but656.16 at656.49 least656.64 tell656.88 them657.13 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more785.58 about785.9 how786.54 that's786.86 integrated.787.5 And788.06 for789.1 example,789.34 you791.34 know,791.5 our791.74 reports792.06 generated792.54 for793.1 department793.34 heads793.82 and794.22 when794.38 DPW,794.62 for796.11 example,796.35 often797.38 has797.71 a797.87 lot798.02 of798.18 calls.798.9 Yep.799.54 They800.02 cover800.5 every800.9 aspect801.23 of801.54 our801.71 lives,801.87 thankfully,802.26 to802.83 DPW.802.99 You805.38 know,805.54 how805.79 do806.18 those806.35 get806.59 closed?806.75 Because806.99 sometimes807.3 they'll807.87 say808.02 closed,809.82 but810.22 the810.38 issue810.54 really810.86 hasn't811.1 been811.5 resolved.811.82 It812.86 varies813.1 by813.1 department,813.34 you813.82 know,813.98 so814.22 that814.38 we814.54 have814.7 integrity814.94 of815.34 data815.5 of816.06 response816.38 time816.86 versus817.1 how817.5 long817.66 it817.82 takes817.98 to818.22 address818.3 an818.62 issue,818.78 etcetera.819.02 820.06 MURRAY820.06 -820.06 Yeah.820.06 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311997.48 complaints997.79 so998.36 we998.43 can998.51 see998.75 what999 parts999.15 of999.48 town999.63 have1001.07 questions1002.16 and1002.72 depending1002.96 on1003.28 the1003.44 topic1003.52 and1003.76 that1003.92 kind1004.08 of1004.24 thing?1004.32 1004.88 MURRAY1004.88 -1004.88 Yeah.1004.88 So1005.36 it's1005.76 not1006 with1006.24 OpenGov1006.56 for1007.2 me1007.44 specifically.1007.76 OpenGov,1008.64 I1009.28 would1009.36 say,1009.68 is1009.92 more1010.08 used1010.4 by,1010.8 like,1010.96 licensing,1011.44 code1013.04 enforcement,1013.44 and1015.64 the1015.96 building1016.13 department.1016.52 But1017.73 in1018.04 SeeClickFix,1018.76 we1019.08 do1019.33 have1019.57 an1019.73 option1019.96 where1020.37 we1020.61 can1020.68 see1020.85 a1021.08 map,1021.25 that1022.45 would1022.68 show1022.92 the1023.8 open1024.05 request,1024.37 closed1025.09 request,1025.64 and1026.13 the1026.37 areas1026.53 that1026.92 they're1027.16 in1027.33 as1027.57 well.1027.72 1029.13 FELTNER1029.13 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reports1054.38 compared1054.87 against1055.27 that.1055.74 We're1056.27 not1056.59 quite1056.67 there1056.99 yet,1057.23 but1057.47 we're1057.63 definitely1057.79 getting1058.11 there.1058.43 1059.47 FELTNER1059.47 -1059.47 Okay.1059.47 It's1059.87 great1060.27 that1060.59 you1060.83 have1061.07 those1062.51 goals.1062.75 Any1063.39 other1063.71 goals1064.27 you1064.75 want1064.83 to1065.23 share1065.23 with1065.47 us1065.63 in1065.95 terms1066.11 of1066.43 refining,1066.91 improving1068.35 the1068.91 system,1069.07 or1069.55 I1070.38 would1070.46 just1070.55 spend1070.79 hours1071.27 or.1071.59 1072.22 MURRAY1072.22 -1072.22 Yeah.1072.22 I1072.7 would1072.87 just1073.11 say,1073.35 like,1073.83 I1074.22 always1075.74 want1076.07 to1076.46 improve1076.46 on1076.95 accessibility1077.66 and1078.55 making1078.7 sure1079.11 that1079.51 things1079.9 make1080.22 sense1080.55 to1081.18 the1081.98 residents'1082.38 constituents1083.18 that1083.98 are1084.46 kind1084.87 of1085.11 giving1085.73 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at2088.51 DPW.2088.59 2089.63 GANNON2089.63 -2089.63 Okay.2089.63 Yeah.2090.43 Thank2090.66 you2090.83 for2090.99 that.2091.14 And,2091.39 second2092.03 question,2092.34 I'd2093.31 brought2093.55 this2093.79 up2094.03 before2094.18 and2094.83 to2095.31 different2095.55 individuals2096.03 about,2096.66 I've2097.72 seen2097.88 people2098.2 literally2099.4 sitting2099.88 outside2100.2 in2100.6 the2100.76 dark,2100.84 leaning2101.96 against2102.28 city2102.76 hall2103 doors2103.24 and2103.56 library2103.8 doors,2104.28 trying2104.92 to2105.16 access2105.4 Wi2105.88 Fi2106.12 from2106.44 the2106.68 various2106.84 buildings.2107.24 I2109.16 think2109.32 it'd2109.56 provide2110.24 for2110.48 better2110.88 dignity2111.2 and2111.84 accessibility2112.32 and2112.96 public2113.2 access2114.48 by2115.13 having2115.36 a2116.4 public2116.48 Wi-Fi2117.2 hotspot,2117.53 maybe2118.16 in2118.64 front2118.88 of2119.13 the2119.2 library2119.28 in2119.61 that2119.76 little2119.92 cafe2120.24 area.2120.64 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building2143.18 will2143.49 be2143.66 able2143.73 to2143.89 get2143.97 free2144.05 Wi2144.3 Fi.2144.53 2144.78 GANNON2144.78 -2144.78 Oh,2144.78 wow.2144.93 So2145.57 that's2145.73 great2147.97 to2148.21 know.2148.3 And2148.45 I2148.61 would2149.34 suggest2149.57 to2149.97 George2150.14 that2150.45 that2150.78 fact2151.09 should2151.34 be2151.57 published.2151.73 2152.84 PROAKIS2152.84 -2152.84 Yeah.2152.84 Let's2153.48 learn2153.8 more2154.04 about2154.2 that.2154.36 2154.92 GANNON2154.92 -2154.92 If2154.92 I2155.08 didn't2155.16 know2155.32 about2155.48 it2155.64 because2155.8 I2155.92 was2156.04 tracking2156.28 it.2156.6 So2156.76 well,2157.08 thank2157.32 you2157.48 for2157.64 bringing2157.72 that.2157.96 And2158.76 what2158.92 was2159.16 involved2159.32 with2159.72 that?2159.88 I2160.12 mean,2160.2 was2160.44 it2160.6 2161 MYRIE2161 -2161 It2161 was2161.32 always2161.72 there.2162.12 It's2162.36 always2162.52 existed.2162.76 It2163.16 was2163.32 how2163.64 it2163.88 probably2164.04 was2164.44 before.2164.52 It2164.84 probably2165.11 is2165.36 now.2165.51 But2165.59 if2165.84 you're2166.07 in2166.16 the2166.39 patio2166.88 area2167.43 specifically,2167.91 you're2168.88 going2169.03 to2169.2 be2169.2 able2169.36 to2169.43 pick2169.51 up2169.68 the2169.84 free2169.91 public2170.47 Wi2170.88 Fi2171.03 for2171.28 the2171.36 library.2171.51 FPL2171.91 is2172.47 public.2172.64 2173.36 GANNON2173.36 -2173.36 And2173.36 City2173.51 of2173.84 Watertown2173.99 guest.2174.72 Yeah.2175.11 That2175.43 was2175.68 that.2175.68 2175.68 MYRIE2175.68 -2175.68 Well,2175.68 they2175.84 don't,2175.99 they2176.24 are2176.95 called2177.11 WFPL2177.36 guests.2178.34 So2178.58 they2178.66 kind2178.9 of2179.14 separate.2179.14 2179.54 GANNON2179.54 -2179.54 Perfect.2179.54 Well,2179.86 that's2180.02 wonderful2182.26 news.2182.66 And2183.06 also,2183.62 questions2184.5 about2184.9 AI2185.14 that2185.54 had2185.7 been2185.86 brought2186.02 up.2186.26 I2187.3 work2187.46 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the9309.02 fire9309.19 engines9309.42 going9309.67 around9309.91 to9310.07 make9310.23 sure9310.31 that9310.47 they're9310.63 all9310.78 shoveled.9310.86 That9311.34 fire9311.5 that9311.75 you're9311.83 referring9312.07 to9312.39 happened,9312.63 like,9313.02 the9313.27 day9313.42 after9313.67 a9313.91 storm.9314.07 The9315.45 hydrants9315.69 on9316.25 the9316.49 street9316.65 that9316.97 the9317.13 actual9317.21 fire9317.53 happened9317.77 to9318.01 were9318.25 shoveled9318.49 out.9318.89 Our9319.61 staff9319.85 was9320.09 there9320.25 that9320.41 day.9320.57 It9321.13 was9321.29 out9321.69 on9321.93 School9322.17 Street,9322.41 which9322.65 is9322.81 a9323.05 busier9323.29 road,9323.69 and9323.93 the9324.09 plows9324.17 went9324.49 by9324.65 there9324.81 more9324.97 frequently9325.13 and9325.53 ended9326.09 up9326.33 covering9326.49 the9326.89 hydrant9326.97 again.9327.29 But9327.53 so9327.77 it9327.85 was9328.02 a9328.18 secondary9328.26 hydrant.9328.66 It9328.9 wasn't9328.98 the9329.3 one9329.38 we9329.45 needed9329.61 for9329.77 the9329.94 fire,9330.1 but9330.26 it's9330.82 a9330.98 good9331.06 point.9331.22 I9331.38 mean,9331.45 we9331.61 try9331.94 to9332.18 get9332.26 word9332.34 out9332.58 to9332.74 get9332.82 help,9332.98 but9333.14 if9333.38 not,9333.53 we9333.69 get9333.85 around9333.94 and9334.18 shovel9334.34 all9334.66 of9334.74 them9334.82 as9334.98 well.9335.14 9335.61 OFFEI9335.61 -9335.61 Cool.9335.61 Thanks.9336.18 Thanks9336.82 for9337.14 all9337.3 you9337.38 guys9337.53 do.9337.77 I9338.02 appreciate9338.42 it.9338.42 9338.66 NICHOLSON9338.66 -9338.66 Yep.9338.66 Thank9338.82 you.9338.98 9339.94 GARDNER9339.94 -9339.94 Thank9339.94 you,9340.87 Mr.9341.27 President.9341.67 Just9341.67 to9341.83 follow-up,9341.91 I9342.39 heard9342.79 from9343.11 I'm9343.35 a9343.75 little9343.91 bit9344.07 confused9344.23 on9344.63 what9344.71 happened9344.95 on9345.27 that9345.51 fire9345.83 because9346.23 I9346.55 heard9346.63 from9346.95 a9347.11 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And9369.79 that9369.87 that9370.11 was9370.35 working.9370.75 9370.75 NICHOLSON9370.75 -9370.75 Shoveled9370.99 out9371.31 and9371.47 was9371.55 working9371.79 fine.9372.19 9372.59 GARDNER9372.59 -9372.59 Great.9372.59 9372.99 NICHOLSON9372.99 -9372.99 And9372.99 the9373.15 hydrant9373.39 down9373.71 on9373.95 School9374.11 Street,9374.35 which9374.59 you9374.83 saw9374.99 on9375.23 the9375.31 news9375.39 getting9375.63 shoveled9375.87 out9376.19 by9376.35 crews9377.31 was,9377.79 like9378.99 a9379.15 secondary9379.31 hydrant.9379.71 We'd9380.11 like9380.43 to9380.59 get9380.67 multiple9380.83 water9381.15 sources9381.47 from9381.87 different9382.11 means9382.43 if9382.67 we9382.83 can.9382.99 9383.53 GARDNER9383.53 -9383.53 Okay.9383.53 Thank9384.5 you.9384.66

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